tkgm Responsible Gaming — Your protection is our priority
While enjoying the games, remember yourself and your family. tkgm believes that healthy entertainment is only possible when every player knows their limits and stays within them.
Why Responsible Gaming Matters
Casino or sports betting is primarily a form of entertainment — not a solution to financial problems. tkgm wants every user to understand this distinction and play with awareness. When most people stick to a set budget and time limit, it remains an enjoyable experience. But for some it can get out of control — in that situation, taking the right steps at the right time is very important.
Our Terms and Conditions set out detailed rules on responsible gaming. Following them is not just a matter of rules — it is a matter of protecting yourself and your loved ones. tkgm is committed to standing by its users at every step.
Before taking part in online betting, ask yourself a few questions: Am I placing repeated bets trying to recover money I have lost? Is gaming affecting my daily life and relationships? If the answer to these questions is yes, it is time to seek help now.
Under our Privacy Policy, tkgm keeps your personal information secure, and your identity or any details are not disclosed to anyone when you use responsible gaming tools. Requests to set your own limits or apply for self-exclusion are handled in complete confidence.
It is often hard to recognise on your own whether a gaming habit is developing. Rather than ignoring the concerns of family or friends, listen to them carefully. Professional counsellors and mental health specialists can help with this in confidence.
Tools to Set Your Own Limits
tkgm provides several tools that let you control your own level of play. Using these tools is entirely voluntary and you can activate them at any time through the support team.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately.
Session Time Limit
Set a limit on how long you play in one session. When the set time is up, the session will end automatically.
Temporary Break
Take a break from your account for a period of time — from 24 hours up to 30 days. During the break, logging in or placing bets will not be possible.
Self-Exclusion
Apply for a long-term self-exclusion — from 3 months up to 5 years. During self-exclusion, your account will be completely suspended.
Gaming History Review
View your complete history of deposits, withdrawals and bets. Checking your spending pattern regularly builds awareness.
Direct Support
To activate any tool or to talk about responsible gaming, contact our support team via 24/7 live chat or email.
Warning Signs
If you notice the following signs in yourself or in a loved one, consider seeking help promptly.
Trying to recover lost money Repeatedly increasing your bets after losing one or two to make up for the loss — this is a clear sign of a problem.
Disruption to daily life Spending time playing while avoiding work, studies or family responsibilities, or cutting back on sleep and meals.
Financial problems developing Betting with money set aside for essential expenses, or borrowing from others just to play.
Lying about gaming Hiding or giving false information to family or friends about how much you play or what the results were.
Unable to stop playing You have decided to stop but keep coming back — breaking this cycle feels difficult.
Using gaming as an outlet for stress Repeatedly turning to gaming to get temporary relief from sadness, anger or anxiety.
Assess Yourself
Ask yourself the questions below. If the answer to four or more is "Yes", contact the tkgm support team or talk to your family.
How to Get Help
If you are experiencing a problem, do not try to deal with it alone — talk to someone you trust. Several paths to support are open to you.
tkgm Support Team
tkgm's 24/7 live chat and email support are available in both Bengali and English. Contact our team directly to activate self-exclusion, a deposit limit or a session break. All discussions are completely confidential.
Family and Trusted Ones
Talk openly with a family member or close friend. They can help you get back on track and provide emotional support — which is very effective alongside professional help.
Professional Counselling
Mental health specialists or addiction counsellors can help you in confidence. Professional mental health services are available in Bangladesh through hospitals and clinics.
tkgm's Commitment to Responsible Gaming
tkgm believes that creating a safe and aware gaming environment is not just a matter of rules — it is an ethical responsibility. Every tool, from age verification to self-exclusion, is built to protect you. You will find answers to more questions about responsible gaming in our FAQ section.
Protection of Minors
tkgm strictly enforces the 21+ age limit. Age is verified at registration and again later if needed. Please ensure that minors do not have access to your device or account.
If there are children or teenagers in your household, activate parental controls on your device, keep your account login details private and always log out after using your account.
If you suspect that a minor has used your account, notify the tkgm support team immediately. Our team will take the necessary action quickly.