tkgm's Privacy Policy

Introduction and Scope

This privacy policy ("Policy") applies to all services, websites, and related applications of the tkgm platform. By creating an account on tkgm, using the services, or browsing the website, you agree to the terms described in this policy.

We believe that the privacy of a user's personal information is a fundamental right. That is why tkgm always maintains transparency in how data is collected and used.

This policy should be read alongside the Terms and Conditions, as both documents together form the agreement between you and tkgm.

What Information We Collect

2.1 Registration and Identity Verification Information

The following information may be collected during account creation and the identity verification process:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (if verification is required)
• Username and encrypted password
• Current address (if required)

2.2 Transaction Information

The following details are recorded during deposit and withdrawal activities:

• Payment method — bKash, Nagad, or Rocket
• Transaction amount, date, and time
• Transaction identification number (transaction ID)
• Account balance and bonus usage records

2.3 Technical Information

Some technical information is collected automatically while you use the platform:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Page visit duration, navigation patterns, and click data
• Cookie and local storage data

2.4 Communication Information

If you contact the support team via live chat or email, a record of that conversation is kept.

Purpose of Using Information

tkgm uses the collected information for the following specific purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To provide gameplay, distribute bonuses, and process transactions.
• Security: To prevent fraudulent activity, money laundering, and unauthorised access.
• Age Verification: To prevent anyone under 21 from using the platform (21+).
• Support: To resolve your complaints and queries.
• Platform Improvement: To monitor user experience and improve service quality.
• Legal Compliance: To comply with applicable laws and regulations.

Data Storage and Security

tkgm applies industry-standard security measures to keep your information safe. All data transmitted is encrypted using SSL (Secure Socket Layer) technology.

Our security measures include:

• 256-bit SSL encryption, equivalent to banking-grade security.
• Firewall and intrusion detection systems.
• Passwords stored on servers are always hashed — they can never be read directly.
• Additional encryption layers for transaction data.
• Regular security audits and vulnerability testing.

However, no transmission or storage of information over the internet is entirely risk-free. We take every reasonable step to protect your data, but no party can guarantee complete security.

Use a strong password to protect your account and do not share your login details with anyone. If you notice any suspicious activity, contact the support team immediately.

Sharing Information with Third Parties

tkgm never sells your personal information. However, in certain situations, information may be shared on a limited basis with the following parties:

5.1 Service Providers

Information is shared as needed with third parties that provide payment processing, identity verification, technical infrastructure, and fraud prevention services. These parties may only use the information for the specified purpose.

5.2 Legal Obligations

If tkgm is required to disclose information as part of a court order, lawful investigation, or legal process, it is obligated to do so under the law.

5.3 Fraud Prevention

tkgm may cooperate with relevant authorities to ensure platform security and prevent criminal activity.

Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the tkgm website. These are necessary for the following reasons:

• Essential Cookies: Maintaining login sessions, managing security tokens, and keeping core services running.
• Functional Cookies: Remembering language preferences, game settings, and personal preferences.
• Analytics Cookies: Monitoring site traffic and evaluating platform performance.

You can disable cookies from your browser settings, but doing so may cause some platform features to stop working.

Data Retention Period

tkgm retains your information only for as long as necessary. All information is generally kept while the account is active. Even after an account is closed, information may be retained for a set period for legal obligations, dispute resolution, or fraud prevention.

Transaction records must be kept for a specific number of years as required by law.

Your Rights and Controls

As a tkgm platform user, you have the following rights:

• Right to Access: You have the right to know what information tkgm holds about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications.
• Right to Close Account: You may request to close your account through the support team.

To exercise these rights, contact our support team. In some cases, requests will only be processed after your identity has been verified.

Those interested in learning about tkgm's Responsible Gaming policy can read that section, where self-exclusion and limit-setting are also discussed in detail.

Protection of Minors

tkgm provides services only to persons aged 21 or older. No one under the age of 21 may create an account — this is enforced through both technical and procedural measures.

We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has created an account, that account will be closed immediately and the information deleted.

Policy Changes and Contact

This privacy policy may be revised from time to time due to business needs, legal changes, or service improvements. Users will be notified of any significant changes via their registered email or through the platform.

Continued use of the service after any changes means you have accepted the updated policy. We therefore encourage you to review this page regularly.

Contact

If you have any questions or comments about this privacy policy, contact our support team — live chat and email support is available 24 hours a day, 7 days a week:

Email: [email protected]

To learn more about us, read the About Us page, where the tkgm platform's identity and goals are outlined.